Response & Updates

02/08/2021 Update

The Centre is open and fully operational!

General / Member Members

  • Reduced capacities (1 person per 4sq m) in all spaces. We will not implement a ‘Book Your Spot’ system. We encourage people to attend at non-peak times if possible (9am – 4pm). Covid Marshals will actively monitor numbers, and in a small minority of cases, you may need to wait before accessing the gym/pool.
  • Group fitness class occupancies have been adjusted to adhere to current density requirements. Bookings via the YMCA SA App are essential for all dryland and aquatic classes. Please be punctual to class start times as late entry will not be permitted.
  • Mask wearing is required before and after exercise. Please bring a mask. All other COVID-19 best practice procedures will be in place (see website for details).
  • Gym memberships automatically resumed on Wednesday 28/07. Details below regarding the catch up debit planned for Thursday, 29/07 and 05/08 for swimming lessons.

Swim Lesson Families - commencing Thursday, 29 July

  • Infant classes (Starfish, Periwinkle, Minnow), which is any class where a parent is also in the water, resume on Thursday 05/08.
  • Due to capacity restrictions, recreational swimming in the program pool will be limited from 4-6:30pm Monday through Friday and 8:30-12:00pm on Saturday and Sunday.
  • Only 1 spectator/caregiver per participant is permitted and must wear a mask at all times. Children over the age of 12 also need a mask when not in the pool.
  • Whenever possible students should come ready to swim. Change room and shower capacities will be limited. If using change rooms we appreciate your patience and ask to be quick in courtesy to others.
  • No student free swim time before or after lessons.
Member Make-Up Debit Details - (Parks & PLLC)

The below make up debit only applies to Parks & Port Lincoln.

Gym Members

Your last membership debit was on the 8th of July for the period 08/07 – 21/07. We were unable to open on the 20th and 21st, so owe you two days from this period.

We did not run our usual debit on the 22nd of July, which is for the period of 22/07 – 04/08. Aligned to opening tomorrow (28/07), we were closed for 6 days of this period.

As such, a make up debit was run on Thursday, 29th of July. The debit was a pro-rata amount for 6 days worth of access (14 day period minus the 2 days owed from the previous period and the 6 days of closure from this period).

Swim Lesson Families

Your last debit was on 8 July for the period 08/07 – 21/07. We were unable to open on the 20th and 21st, so we owe families credit for classes on these days.

We did not run our usual debit on 22 July, which is for the period of 22/07 – 04/08. Aligned to resuming lessons on Thursday 29/07, lessons were delivered for the remaining 7 days of this period.

As such, we need to run a 'make up debit' on Thursday, 5 August. The make up debit will be a pro-rata amount taking into account the days we owe (20th and 21st), days of closure in this current period, the day of your lesson, and whether you are in an infant class. The Make Up Debit Charge will be as follows:

  • Monday: 1 Lesson
  • Tuesday & Wednesday: 0 lessons (no ‘Make Up Debit’)
  • Thursday – Sunday: 1 Lesson

*Infant Classes (Starfish, Periwinkle, Minnow) will not have any ‘Make Up Debit’. Infant students with classes on Tuesday/Wednesday will also receive 1 lesson credit for the regular debit this Thursday (i.e. it will be half of the usual amount).

Member Make-Up Debit Details - (Fleurieu)

Gym Members

Your last membership debit was on the 8th of July for the period 08/07 – 21/07. We were unable to open on the 20th and 21st, so owe you two days from this period.

We did not run our usual debit on the 22nd of July, which is for the period of 22/07 – 04/08. Aligned to opening tomorrow (28/07), we were closed for 6 days of this period.

As such, a make up debit was run on Thursday, 29th of July. The debit was a pro-rata amount for 6 days worth of access (14 day period minus the 2 days owed from the previous period and the 6 days of closure from this period).

Swim Lesson Families

Your last debit was on 8 July for the period 08/07 – 21/07. We were unable to open on the 20th and 21st, so we owe families credit for classes on these days.

We did not run our usual debit on 22 July, which is for the period of 22/07 – 04/08. Aligned to resuming lessons on Thursday 29/07, lessons were delivered for the remaining 7 days of this period.

As such, we need to run a 'make up debit' on Thursday, 5 August. The make up debit will be a pro-rata amount taking into account the days we owe (20th and 21st), days of closure in this current period, and the day of your lesson. The Make Up Debit Charge will be as follows:

  • Monday: 1 Lesson
  • Tuesday & Wednesday: 0 lessons (no ‘Make Up Debit’)
  • Thursday – Sunday: 1 Lesson
Member Direct Debit (Valleys)

Gym Members

Your last membership debit was on the 8th of July for the period 08/07 – 21/07. We were unable to open on the 20th and 21st, so owe you two days from this period.

We did not run our usual debit on the 22nd of July, which is for the period of 22/07 – 04/08. Aligned to opening tomorrow (28/07), we were closed for 6 days of this period.

As such, a make up debit was run on Thursday, 29th of July. The debit was a pro-rata amount for 6 days worth of access (14 day period minus the 2 days owed from the previous period and the 6 days of closure from this period).

Swim Lesson Families

Your last debit was on the 8th of July for the period 08/07 – 21/07. We were only able to deliver lessons from the 8th – 19th. As such, a lesson credit will be applied to those who missed their lesson on Tuesday 20 July and Wednesday 21 July.

We then skipped the debit due on 22 of July as no lessons were held during that period 22/7 -4/8. The debit this Thursday 5th August will procced as normal with all children due to receive two lessons during the coming fortnight debit period.

Those that are term payers will receive credits for all lessons missed during the closure period. Depending on the day your child swims will determine how many lessons are credited. Please contact our frontline coordinator Sonia Goss for exact details on lessons missed.

Member Direct Debit Thursday 29 July (Whyalla & Marion)

Gym Members

Your last membership debit was on 15/07 for the period 15/07 - 28/08. The centre was open from the 15th - 19th (5 days of this period). As such, the direct debit on 29/07 will be adjusted to reflect a 5 day pro-rata amount.

Swim Lesson Families

Your last debit was on the 15th of July for the period 15/07 – 28/07. We were only able to deliver lessons from the 15th – 19th. As such, the debit tomorrow (29/07) will be reduced to account for the lessons not delivered during the closure. No family will be financially disadvantaged due to the closure.

Membership Suspension

If you need a bit more time before you're comfortable to return, please submit your suspension request online (standard suspension terms apply). CLICK HERE.

Our Response to COVID-19

Our response to COVID-19 is constantly changing to adapt to updates in restrictions and industry best practice.

  • COVID Marshals will be on duty during staffed hours to ensure all aspects of our centres COVID Safe Plans are adhered to.
  • As required, classes and programs may be slightly modified to be COVID safe. Examples include reduced occupancies, changes to delivery to reduce contact and ensure social distancing, reduced equipment sharing and increased cleaning of equipment.
  • We are meticulously cleaning and sanitising the centre more than ever before. You will see us throughout the day sanitising high contact locations (doors, handles, equipment, etc). In addition, every evening professional cleaners sanitise our facilities and have been briefed on COVID-19 specific cleaning requirements.
  • You will see plenty of signage and communications reinforcing density/occupancy, social distancing and enhanced hygiene measures. In addition to informing you of these requirements, the signage is also present to remind you of the important role you play.
  • Come ready to work out, exercise and be active - government recommendation is to keep visits within 1.5 hours.
  • Hygiene stations will be placed at entrances and throughout our centres. Please use hand sanitizer frequently, upon entering, exiting, and throughout your time in the centre.
  • Proactively monitored by staff, we ask our customers to abide by occupancy/density restrictions. Signage will be placed accordingly reinforcing social distancing requirements (1.5m distances) and noting specific occupancy limits in spaces.
  • Customers showing cold/flu-like indications (cough, fever and/or respiratory symptoms) are not permitted in the facility until these symptoms have cleared for a number of days.
  • We strongly encourage payment by EFTPOS (debit card/credit card/mobile payment).
  • Whenever possible members will be directed online for new memberships, program enrollments, group fitness bookings, outstanding balance payments, etc.
  • Water fountains are only available for filling water bottles.
  • We encourage all staff and customers to download the COVIDSafe app. All staff have completed COVID-19 infection control training.
  • Member and visit pass holder attendance is tracked via card scanning and will be used for contact tracing purposes if required.