Make-Up Lessons

We get it, life with kids is unpredictable! If you are unable to attend a swim lesson, or your lesson falls on a public holiday, you are entitled to a ‘make-up lesson’ at no cost. Every student can use 12 make-up lessons for every 12 months of enrolment.

'How To' Make Up Lessons in Client Portal

Cancel Class Attendance (get a make up credit)
  1. Login to the customer portal (via browser or on the App)
  2. Select 'My Bookings'
  3. Select the date you are absent
  4. Select 'Manage Bookings'
  5. Select 'Register an absentee' next to the students name
  6. Select 'Confirm Cancellation' and you will receive a make up credit (see the Make Up Policy page on our website for terms and eligibility).

*Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents.

Book a make-up class
  1. Login to the customer portal (via browser or on the App)
  2. Select Book
  3. Select Swimming Lessons
  4. Select the blue toggle-switch in the top left hand corner to "single/make-up lesson"
  5. Use the filter to select your relevant level
  6. Use the timetable to find your preferred day and time associated to your level
  7. Select 'Book now' to bring up your options
  8. Select 'Book now' next to the students name

*Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents.

Make Up lesson / Medical Suspension Policy Guidelines

Make-up Lessons Terms & Procedures
  • Student can take up to 12 make up lessons per 12 months of enrolment
  • Notifying the centre by phone or email at least 2 hours prior to the start of the regular lesson time will activate a makeup lesson credit
  • Make-up lesson credit must be used within 3 months of the missed lesson
  • Make-up lessons can only be arranged up to 1 week in advance
  • Once booked cannot be altered and will be forfeited if not attended or cancelled
  • We are unable to guarantee your preferred time/day, teacher or level will be available
  • The student is still enrolled and your account is financial with no outstanding amounts owing
  • Make-up lessons are non-transferable and can only be used by the student enrolled

*Coming 2024: We recently increased our mark-up lesson limit from 9 to 12 to provide our families with more flexibility. As part of this change, in early 2024 we will transition to parents needing to mark absences and book their own make up lessons within the customer portal.

Medical Suspensions

Medical suspensions are available for students who are unable to attend 2 or more consecutive lessons. Medical suspensions must be arranged prior to the missed lesson in writing (in-person form or email) and be accompanied by a supporting medical certificate. We will hold your spot for up to 6 weeks. Suspensions over 6 weeks will be removed from their class and re-enrolled into a suitable class with vacancy upon return.

Summer Break (Dec/Jan)

Swimming lessons run 48-50 weeks of the year (enquire at site). There are no swimming lessons during the 1-2 weeks of December and first 1-2 weeks of January. Your account will automatically suspend over this time, however students still have unlimited recreational pool access over the 2-4 week summer break.